Freezing rain and summer microbursts do real damage in Guelph — usually to silver maples and willows that split under load. When a tree or limb is on your roof, car or driveway, the priorities are simple: make it safe, get it off the structure without making the damage worse, and document everything for your insurer.
Crews respond 24/7 during storm events. Be patient during a city-wide storm — trees on houses and blocking accesses get triaged first, fence and yard damage after. If hydro lines are involved or down, call Alectra first; nobody touches the tree until lines are confirmed dead or cleared.
Usually yes when the tree hit a structure — removal off the structure is typically covered. A tree that fell harmlessly in the yard often isn't. We provide photos and an itemized invoice your adjuster can work with.
Stay away from it entirely and call Alectra Utilities. No tree crew can legally touch it until the utility clears or kills the line.
Structure and access-blocking jobs are triaged first — typically same-day even in major events. Yard cleanup may queue a day or two during city-wide storms.
Yes — stabilizing or sectioning the dangerous part now and scheduling the full removal later is common and usually cheaper than full emergency rates for the whole job.